Friday, August 6, 2010

My First Shopping Experience at Talbots (sort of)

I didn't know that I would be ready for Talbots anytime before hitting my 60th birthday, but I must admit that I loved A LOT of items in the Fall lookbook (much more than in the JCrew one) and a while ago I started to check their website for new arrivals and sign up for emails (actually all started when I read an article on Talbots in the WSJ this spring, that featured several look from the Fall lookbook).
Yesterday I had my first shopping experience at Talbots and it didn't go very well. For Talbots, I mean. If you read through the end you will know why. Amusement guaranteed ;-).

I was walking home with my daughter (after dragging her all the way to JCrew at the Rockefeller Center) and she had fallen asleep in the stroller. I was checking the JCA post (do you also suffer from compulsive cell-phone-checking disorder?) and someone (I think it was Gigiofca) posted a code for 20% off at Talbots. Because I wasn't very far from one of the stores in the city (that I know only because I used to live a few blocks away, and not because I had ever shopped there), I decided to check out the new arrivals, hoping that they would have an item in particular that I had added to my wishlist waiting for a code like this one.
So, I walked in (or I should say, I forcefully pushed my stroller and my sleeping daughter in) and after the first impulse to run away from that private club for old ladies (no offense) I thought that I would look around and even try something on for sizing purposes, in case I would decide to order something from the website later on.
The first impression was that the merchandise looked very spring-y. A lot of yellow, green, white and navy blue. Even the red was a tomato red more suited for spring-summer than fall.
Anyway, because I was there and my daughter was sleeping I grabbed a few things that caught my eye and went to the fitting room.
After trying four or five items my phone rang. It was my husband, finally home after a four-day business trip (he was supposed to arrive later in the evening but he could catch an earlier flight) who was asking where on earth I was. Coming ho-ome!
So while I was trying to free myself from a sheat dress that was way too tight than I could have imagined from seeing it on the hanger, a howl came from the stroller. My daughter was waking up and not in the best mood. The howl become a piercing shriek, a cry of pain that clearly had nothing to do with wake-up grumpiness. For a minute or two I couldn't tell what was happening (she was crying so much that she couldn't speak) and I was afraid that someone would force the door to see if I was torturing her (only a lady from another fitting room said "she must be tired, poor baby". That in my mind of worried and guilty mom translated into "What the hell are you doing in a fitting room with your daughter crying like that?") Then as soon as I put her feet on the floor I understood, but it was too late: like a dike that suddenly breaks, a river of pee started to flow from her underpants, dripping through her legs and leaving a big puddle on the fitting room's carpeted floor.
Let me explain: my daughter NEVER had an accident since she is potty trained and we went to the restrooms while we were at JCrew so I didn't think "potty" at all.
Thanks God I had a change with me (when they are in diapers we always have a diaper with us, but I find it difficult to remember to take extra underpants with me) so I wiped her legs, changed her and she slowly calmed down and went back in the stroller (that was the only place where she could go as I had to take her shoes off, because they were soaked).

Now you would think that I would call someone and explain what it had just happened so that someone could come and cleanup or close the room. And that was my intention, I swear to God. But there was nobody around to tell and when I went back to the selling floor everybody was busy and nobody was looking at me and all of a sudden it felt ackward (plus, I was in a hurry because my husband was waiting home). The only guy around was the security guy but it felt even weirder that I tell the security guy that my daughter had just peed in the fitting room (like I was really guilty for something). So I just walked out the store. A HIT-AND-RUN, that's what it was. I was MORTIFIED but now I understand better what can pass through the mind of a normal guy who finds himself in a situation and sees an easy EXIT (just go for it, it's easy, nobody is looking at you). I can't even imagine what they though of me when they found out. If they found out.

So I am not shopping at that Talbots store anytime soon, out of fear that someone will recognize me as the lady who peed in the fitting room and run away. Plus, for the time being the vibe of the Talbots stores is not for me. This morning I went ahead and placed my first order online.

Enter FB50K at checkout for 20% off new arrivals until tomorrow night (8/7). Free shipping is automatically applied on orders of $100 or more.
I will share my pics in my next post.

12 comments:

  1. OMG, you poor thing! Sometimes the only response is to flee.

    I can relate: I recently got stuck in a side-zipper dress in a JC fitting room and had to tug it off in stages over my head--leaving smears of foundation/powder on the neckline. Ordinarily I would have said something to the salesgirl, but they were so busy chatting to each other that I just disappeared!

    As for Talbots, I have purchased several things there lately. But, even though the catalogs are styled very nicely, I feel uninspired when I walk in the store--I will purchase the item I'd already selected online, but I'm not really motivated to try on anything else. The fall lookbook was so lovely that I'm going to be patient. And unlike JC, there is a Talbots near me.

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  2. OMG OMG, I'm so mortified for you!!! In that situation, what can you do...especially if they are not paying attention to you. I worked retail in college and the store I worked at had the carpets steam cleaned monthly, especially the fitting rooms...so don't even worry about it....Your poor daughter...I guess she was so sound asleep she didn't realize she needed to pee. Don't feel bad....these things happen to the best of us:)

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  3. OH NO. And you told that story very well so that I was even laughing, though I can also imagine your mortification. Quite right to walk out of the store, why were they ignoring you?
    Your poor little girl, but it sounds like she didn't suffer long: you are a good organized Mom to have a change with you!

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  4. Oh my goodness (wiping tears from eyes). I feel your mortification, and at the same time, I feel for mommies... the stuff kids put you through!

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  5. My daughter did the same thing at a JC store on the sales floor. Needless to say I was beyond embarrassed to alert the sales person what had happened. From that day on I always put her in pull-ups when we go out, as I am not ready to deal with this type of drama ever again!

    I love your blog btw :)

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  6. Oh Ema, that is hilarious! Well, the way you told it is hilarious, I would have been dying inside. Better luck next time!

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  7. That story is so funny! I can't blame you for not wanting to be there again.

    I also find the stores very uninspiring. I am drawn to a few things in the look book though, so much so that I've made inquiries as to exactly when they are going to be available and I'm ready to pounce when they are.

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  8. oh Ema, you are so funny! I am sure everybody understands that these things happen with little kids, so don't worry about it. I have the same experience with Talbots, I love the styling they did for the Look Book, but I have hard time even walking inside the store. There is a Talbot store walking distance from my house and I still feel weird about going there. I never thought I would care about the "shopping experience", "selling you the lifestyle" and etc. but after all, there is something to it. I also find the clothes too bright and the fit a little off. I do like several pieces from the fall Look Book, so I am planning to stop by at some point to try them on.

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  9. Ema, your poor, sweet girl. I'm impressed that she's never had an accident. I don't mind telling you that I have shopped in a nearby Talbots, having been inspired by their web site, and the service is ALWAYS terrible. After my last visit, I was so outraged that I called the store manager to complain. I hope your online order is successful and that your lovely little girl has a better day today.

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  10. Wow--you poor thing! What a story! I totally understand what you mean by the vibe of the store not being for you because I feel the same way. I do like the items in the Fall lookbook, and I made some online purchases that I hope will work out. Can't wait to read about your opinion of your Talbots purchases.

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  11. Oh isn't that the worst! I can totally empathize with you. I had a similiar inicident with my son at a car dealership except it happened in front of a salesman. Since he was a boy and they were all men I didn't feel so bad as they mopped up his 'accident'.

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  12. Uhhh, I don't find this funny. What about the people who unknowingly came after and stepped in it? That's just rude, IMO.

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